Ruben B. Duran
Automation Specialist
I build practical workflow systems across automation, CRM, websites, integrations, and ecommerce operations with a strong focus on execution, reliability, and business use.
About
A systems-minded builder with roots in ecommerce, software, IT support, WordPress, and automation.
My background spans ecommerce operations, Microsoft Access and VB.Net development, WordPress work, IT instruction, and hands-on business support. That blend is what shapes how I approach automation today: I look at the process first, then build the system around what needs to work better across n8n, Make.com, Zapier, GoHighLevel, AI, and API-driven workflows.
Job Success
Total jobs
Upwork hours
Experience
Experience that feeds the way I build automation and operations systems today
2023 – Present
Remote
Automation Specialist
Freelance / Independent
Focused on designing and building practical automation systems for lead handling, customer communication, CRM workflows, and business operations using n8n, Make.com, Zapier, GoHighLevel, AI agents, APIs, and integrations.
- Built n8n, Make.com, and Zapier automations for lead capture, follow-up, pipeline updates, and appointment workflows
- Developed GoHighLevel automations for nurture sequences, booking flows, and CRM task updates
- Created AI chat and voice agent solutions for support, qualification, and customer engagement
- Integrated business tools, APIs, webhooks, and third-party platforms to reduce manual work and improve reliability
Jun 2016 – Present
Remote / home office
Ebay/Amazon/Linnworks E-Commerce Specialist & Software Developer
Cyberworld / Cyber BPO Freelancing
Handled ecommerce support across eBay, Amazon, and Linnworks while also building internal tools and software solutions. This work blended operations support, business logic, and custom development.
- Ebay, Amazon, and Linnworks support specialist work
- MS Access programming for business processes and reporting
- VB.Net software development for internal tools and workflow support
Sep 2015 – Present
Remote
Web Designer/Developer and I.T Related Freelancing Job
Independent
Delivered web and general IT freelance work across client projects with a focus on practical execution and support.
- Website design and development
- WordPress work and general technical support
Jun 2015 – Aug 2015
Cyberworld
Affiliate Manager
Blackfox.io
Handled affiliate-related responsibilities in a short but focused role.
- Affiliate support
- Partner coordination
Mar 2012 – Mar 2015
Kidapawan City
Computer Information Dept. Head / IT Instructor
Read Data Access Computer College
Led computer information department responsibilities and taught IT-related subjects while supporting academic technology needs.
- Department leadership
- IT instruction
- Student and system support
Jul 2008 – Apr 2009
Lanao, Kidapawan City
Biller / Encoder
Lion Hearts Commodities Inc
Handled billing and encoding work in an operational support role.
- Billing tasks
- Data entry and records support
Mar 2007 – May 2007
Kidapawan City
Computer Services Dept. Assistant
Energy Development Corp. Phil.
On-the-job training role supporting computer services tasks.
- Computer services support
- On-the-job training